Privacy Policy

Carter’s Professional Cleaning Service • Effective October 3, 2026

Carter’s Professional Cleaning Service (“Carter’s,” “we,” “our,” or “us”) is a family-owned commercial cleaning and janitorial company based in Metro Atlanta, Georgia, serving Metro Atlanta and North Georgia since 2017. This Privacy Policy explains what information we collect through our website and when you contact us about services, how we use it, and the choices you have. By using our website, you agree to the practices described in this policy.

1. Information we collect

We collect information you give us directly and limited information that is generated automatically when you visit the website.

  • Contact and service-request information: your name, business name, email address, phone number, service address, and the details you include in a quote request, contact-form message, email, or phone call.
  • Service information: property type, approximate size, cleaning frequency, services requested, preferred schedule, and any access or special instructions you share so we can prepare a quote or perform services.
  • Payment information: if you pay an invoice through a payment method we provide, our payment processor handles the payment details. We do not store full credit-card numbers on our website.
  • Website-use information: pages visited, browser type, device type, and referring page. This helps us understand how visitors use the site. See Section 4 for cookies.

2. How we use your information

We use the information we collect to run our business and serve our clients, including to:

  • respond to quote requests, questions, and service inquiries;
  • prepare proposals, schedule walkthroughs, and provide commercial cleaning and janitorial services;
  • send service confirmations, schedule updates, invoices, and other messages related to your account or services;
  • improve our website, services, and customer experience;
  • comply with legal, tax, insurance, and safety requirements; and
  • protect our business, clients, and crew from fraud or misuse.

We do not use your contact information to send unrelated marketing unless you have asked to receive it, and you can opt out of non-essential messages at any time by contacting us or using an unsubscribe option where provided.

3. How we share your information

We do not sell your personal information. We share information only as needed to operate our business:

  • Service providers: website hosting, contact-form, email, scheduling, invoicing, analytics, and payment providers that help us run the website and serve clients. These providers may use the information only to perform services for us.
  • Legal and safety reasons: when required by law, court order, or government request, or to protect the rights, safety, and property of Carter’s, our clients, our crew, or others.
  • Business transfers: in connection with a sale, merger, or reorganization of the business, subject to appropriate confidentiality protections.

4. Cookies and website analytics

Our website is built on WordPress and may use cookies — small files stored on your device — to keep the site working, remember preferences, and understand visitor traffic. Our hosting or analytics tools may collect website-use information such as pages visited and browser type.

You can control or delete cookies in your browser settings. Blocking some cookies may affect how the website displays, but you can always reach us by phone at (404) 435-8416 or by email instead of using a website form.

5. Data security and retention

We use reasonable administrative, technical, and physical safeguards appropriate to a small commercial service business, including limiting access to client information to those who need it to schedule and perform services. No website or email system can be guaranteed completely secure, so please do not send sensitive financial information, passwords, alarm codes, or similar details through the website contact form. Share access instructions only through the method we confirm with you directly.

We keep contact and service records for as long as needed to provide services, manage our business relationship, and meet legal, tax, and insurance requirements. When information is no longer needed, we will delete it or retain it only as required by law or legitimate business recordkeeping.

6. Your choices and rights

You may contact us to:

  • ask what contact or service information we hold about you or your business;
  • request a correction if information is inaccurate or outdated;
  • request deletion of your contact information, subject to records we must keep for legal, tax, insurance, or active-service reasons; and
  • opt out of non-essential marketing messages.

To make a request, email CartersProfessionalCleaning1@gmail.com or call (404) 435-8416. We may need to verify the request is from you or an authorized representative of your business before we act on it.

7. Children’s privacy

Our website and services are intended for businesses and adult customers. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through our website, please contact us so we can delete it.

8. Links to other websites

Our website may link to third-party sites, such as review platforms, social media, or payment pages. We are not responsible for the privacy practices of those sites. Please review their privacy policies before submitting information to them.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date at the top. Significant changes will be highlighted on the website where practical. Your continued use of the website after changes are posted means you accept the updated policy.

10. Contact us about privacy

If you have questions about this Privacy Policy or how we handle your information, contact:

We are WBE, SBE, and FBE certified; licensed, bonded, and insured. Business identifiers for the cleaning company, where needed for contracting, are UEI UW9FS5388ES4 and CAGE 9A8W9.

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